The recent behaviour of leaders in the private and public sectors greatly harmed the already unsteady foundation of trust that South African citizens have in those who claim to have their best interests at heart. Suddenly it is not only government that can be blamed for the state of affairs.
In fact, several corporate entities have also gained first-hand experience of the devastating impact of what Warren Buffet positioned as: "It takes 20 years to build a reputation and five minutes to ruin it.". South Africans feel betrayed, deceived and manipulated like never before by those walking in front. When one analyses this more closely, it is clear that some of these leaders displayed narcissistic characteristics by being self-promoting, having a sense of entitlement and not owning up to and taking responsibility for their role in authorising poor or unethical decisions. The Tarzan leaders Renate Scherrer‚ MD of JvR Consulting Psychologists, says many narcissists are charming and seem visionary, but they also have a false sense of importance and are self-serving and entitled. It does not take long before the trust people have in a leader, who is overly preoccupied with him- or herself and their own interests, disappears. “They never own up to mistakes, never apologise, are quick to blame others and to praise themselves. In fact, such a person does not shy away from taking the credit even though it is not due.” When things are running smoothly their language is lavishly sprinkled with “Me” and “I”, but when problems arise the conversation becomes a finger-pointing exercise of “You” and “Them”. This Tarzan-like behaviour (declaring himself the king of the jungle) is however often a mask or persona to compensate for a deep sense of insecurity. The Humble leaders Scherrer says mature leaders have a large dose of humility. They do not put themselves above what needs to be done. President Cyril Ramaphosa eloquently demonstrated some of this when he referred to the words of the Hugh Masekela song, Thuma Mina (Send Me). “A humble leader takes responsibility for his actions, admits when he has made a mistake, and does not only focus on his own interests,” says Scherrer. In fact, a humble leader looks to himself first when trying to understand when things go wrong, but reflects on the actions of others when credit is due. Humble leaders do not abuse authority and are willing to serve others first. Their language has phrases such as “We” and “Us” and they insist on honest and direct conversations with clear commitments to a shared vision. Former president Nelson Mandela remains an impeccable example of a humble leader. He is quoted as saying that “there is nothing to popularize a person. Only humility, which is the ability to remain in the background and to put others in the front light”. The Complex leaders South Africa requires “complex” leaders who are Competent; innOvative; Mature; emPathetic; ethicaL; connEcted and fleXible. True complex leaders have an acute awareness of their limitations and do not try to disguise it for the benefit of the audience. They realise that ignoring their own weaknesses will lead to inevitable failure. In the VUCA-world we live in, the complex leader will ensure organisations and state entities answer volatility with vision; uncertainty with understanding; complexity with clarity; and ambiguity with agility. Getting it right According to Scherrer it is difficult to rebuild trust in an organisation or state entity if the leader displays narcissistic tendencies. Trust is based on integrity and strengthened when leaders admit and take ownership of mistakes, something narcissists do not even contemplate doing. Therefore, it is necessary to get it right from the start. “When appointing people, make sure the charisma is not narcissism in disguise. It is essential to implement a scientific selection process and validate references,” says Scherrer. Listen for clues in the examples used in interviews, and to what extent organisational achievements and success are attributed to the self. She adds that when people are promoted from within the ranks it is critical to continuously evaluate performance in an objective manner and not fall into the trap of ignoring the “red flags” that are inevitably already visible, even if perhaps well managed. Having more power will expose true character, so if someone is already entitled, self-centred and arrogant when they are supposed to follow, don’t be fooled to think it will become less when they lead. ENDS MEDIA CONTACT: Idéle Prinsloo, 082 573 9219, idele@thatpoint.co.za, www.atthatpoint.co.za ABOUT JvR Africa Group: JvR Africa Group of companies consists of JvR Psychometrics, JvR Consulting Psychologists, JvR Academy, and JvR Safety. With it’s head office is situated in Johannesburg; the group conducts business nationally and across Sub-Saharan Africa. They work with test developers, consultants and academic institutions all over the world and supports a range of development opportunities and hosts events around People Development in Africa, a cause they feel is extremely important to the future of our continent. For more information on JvR Africa Group please visit: Website: https://jvrafricagroup.co.za/ LinkedIn: JvR Africa Group Facebook: The JvR Africa Group - People Development in Africa Twitter: JvR Africa Group YouTube: The JvR Africa Group
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Author: Dr Renate Scherrer‚ MD of JvR Consulting Psychologists There is consensus that ‘a day in the life of’ tomorrow’s leaders will be significantly different from today. The broad future trends such as globalisation, virtualisation, digitisation and automation of organisations are literally transforming the nature of jobs. At the same time a progressively diverse workforce is also adding challenges, as well as benefits, to the leadership task of effectively integrating and spearheading teams that are multi-generational, increasingly educated up to tertiary level, and likely working off-site. Out with the old The impact of these future requirements will be acutely experienced at the individual and organisational levels. Organisations will have to rethink, redesign and reposition anything from organisational structure, to work processes, to talent strategies. Traditional selection or succession processes will no longer be effective when only yielding a list of potential candidates to be placed into specific well-defined roles. Future leaders will have to tick a few essential boxes that will enable a good measure of success across a variety of roles in the ever-changing and shifting organisational landscape. This is where the complex leader steps up to the challenge of being adaptable and resilient, ready to face the challenges ahead and doing so whilst empowering their people and doing the right thing. Complex leadership can be unpacked as being COMPETENT, INNOVATIVE; MATURE; EMPATHETIC; ETHICAL; CONNECTED and FLEXIBLE. The complex leader will have to help organisations answer volatility with vision; uncertainty with understanding; complexity with clarity; and ambiguity with agility (VUCA). How to find and cultivate complex leaders Proper selection and development is paramount. However, more than ever before, these procedures need to be holistic and technologically enabled, as well as informed by science and predictive analytics to assist in making effective real-time decisions with a future-focused perspective. The good news is that there are numerous excellent and scientifically sound psychometric assessments available, as well as a growing body of knowledge on transformed leader development strategies that will cater to the requirements of discerning future leaders. Organisations will benefit from implementing an end-to-end process that includes the following core and recurring steps:
What should aspiring leaders do? The demand for leadership development is no longer a ‘nice to have’. In the next decade, aspiring millennials will increasingly take on the daunting task of becoming inspiring leaders. With more than a third of South Africa’s citizens being millennials, the upcoming leadership generation will need to cope with the complexity of leading boldly into the future without the benefit of years of experience and exposure in preparation. They will need to have or grow ‘bigger’ hearts and minds on the go as part of a lifelong learning experience. They will have to future-proof themselves through being open to continuous learning, to question and explore, to experience and innovate. True complex leaders are by no means perfect and without fault. Somewhat like the centuries-old Japanese art of fixing broken pottery with powdered gold lacquer – Kintsugi – complex leaders embrace their fault lines and continuously work at repairing it. Because the leader’s unique history and flaws are not hidden and disguised, followers are also authorised to find new meaning in who they truly are and, in the process, become more resilient. John Maxwell said: “A leader is one who knows the way, goes the way, and shows the way.” Against the future backdrop it seems that the successful leader of tomorrow will be the one who, even though they do not know the way, are willing to make the way and guide others to find and achieve their purpose, embrace their vulnerabilities and celebrate who they truly are. ENDS MEDIA CONTACT: Idéle Prinsloo, 082 573 9219, idele@thatpoint.co.za, www.atthatpoint.co.za ABOUT JvR Africa Group: JvR Africa Group of companies consists of JvR Psychometrics, JvR Consulting Psychologists, JvR Academy, and JvR Safety. With it’s head office is situated in Johannesburg; the group conducts business nationally and across Sub-Saharan Africa. They work with test developers, consultants and academic institutions all over the world and supports a range of development opportunities and hosts events around People Development in Africa, a cause they feel is extremely important to the future of our continent. For more information on JvR Africa Group please visit: Website: https://jvrafricagroup.co.za/ LinkedIn: JvR Africa Group Facebook: The JvR Africa Group - People Development in Africa Twitter: JvR Africa Group YouTube: The JvR Africa Group |
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