Governing The Digital Nomads of the Future

Authored by: Jessica Knight, IRMSA Risk Intelligence Committee Member

The Fourth Industrial Revolution brings with it a fundamental shift in how we do business.

Advances in technology and the increasing digitisation of many roles means that the conventional brick-and-mortar business model is quickly shifting towards a hybrid model of an international corporation with nuances of the exponentially popular gig economy.

This hybrid is regularly defined by decentralised operations and autonomous employees.

In this ever-transforming landscape, a key consideration for organisations is how to take advantage of the global marketplace to source top talent, through the use of digital nomads.  

Digital nomads are remote workers who typically travel to different locations while still fulfilling their professional obligations.

They often work in coffee shops, co-working spaces, or public libraries, relying on devices with wireless internet capabilities like smartphones and mobile hotspots to do their work on the move.

The average digital nomad is a Millennial between the ages of 22-35 who is tech-savvy and in hot pursuit of the optimal work-life balance.

Rethink Productivity Measurement
The rise of digital nomadism is causing companies to re-evaluate the traditional model of measuring productivity.
Companies that are preoccupied with time spent working - as opposed to deliverables or results and the quality thereof - are focused on the wrong unit of measure.

The number of hours a person works rarely equates to their productivity or achieved results.

In a factory system you can achieve economies of scale through allocating and automating tasks that run on a time basis and can measure the cost/yield per hour of production.

People are not machines and you cannot achieve the same utility by treating them as such, so why do we continue to use elements of the factory system in how we manage and govern businesses?

Productivity and efficiency in humans should not be measured off the basis of hours worked.

There is an ebb and flow that needs to be considered, differentiating human and machine elements.

Enter the digital nomad, a role focused on results as "hours worked" becomes an almost ungovernable aspect of operations.

The appeal of the 40 - 50 plus hours per week spent in a cubicle environment is dwindling in the face of defining your own operational environment through digital nomadism.

Not all trends are relevant
The integration of digital nomadism is not necessarily suitable to every organisation as it poses new risks stemming from hybrid business models, decentralisation and technological reliance.

This refined form of freelancing is often ambiguous, lacks structure and is constantly adapting.

Defining and managing your company’s risk becomes tricky when your workforce does not sit in the same place and operate using standardised methods.

 Controlling roles and responsibilities from a distance becomes a challenge when your team cannot be easily monitored.

A business should be able to achieve the same or better results when considering the adoption of the digital nomad trend.

Not all trends are relevant so adoption should always align to business objectives before pop-culture imperatives.

The crux of governing digital nomads of the future is not to try and replicate a conventional business model for remote work, but rather to completely re-evaluate what a successful operational environment should look like.

There are many metrics to gauge business success, but operational success - a holistic success factor for employees, their environment and the work that they do - is traditionally measured through a mishmash KPI structure with the occasional employee happiness/satisfaction survey sprinkled in-between.

A company can still achieve good results with “sufficiently happy” or even unhappy employees.

Effectively measuring and monitoring operations is not always a priority when the business is making money, but employee wellbeing is often the first to suffer when the business is not.

Digital nomadism is an opportunity to completely overhaul this model of “average-at-best” operations by empowering employees with the ability to define their own operational environment.

Making a success of digital nomadism requires providing employees with the autonomy to determine their working hours - companies must remain cognisant that not all employees perform best from 9am to 5pm, nor do all employees require 8 hours to execute the tasks expected of them.

Further to this, productivity is likely to increase when employees are working in environments that make them work most efficiently.

Leveraging the right technology for your business and maximising your human capital in the right way can be the difference between success and failure of the digital endeavour.

Things to consider:

• Does your organisation allow certain business units to work remotely?
• Have you considered the cost of having a bum in seat vs the administration of employing digital nomads?
• What are some of the managerial challenges your organisation could face should a shift to digital nomads be made?
• How could a phased approach be implemented to gradually allow staff more work-life flexibility? Would this add to productivity in your organisation?

ENDS

MEDIA CONTACT: Rosa-Mari, 060 995 6277, [email protected], www.atthatpoint.co.za 
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