Big data can translate into big profits for your business. But, much like a new language, you need to put effort into understanding the numbers or else they won’t mean much at all. That is exactly what a growing number of companies are doing. According to a 2012 SAS-MIT survey, with 2,500 respondents from over 20 industries, more than two thirds indicated that they are using analytics to improve overall performance. But with so many processes that need improvement using the masses of available data, it can be tough to figure out where to focus first. Good starting points across a range of industries that offer high potential in the near term are: visualising delivery routes, pinpointing future demand and simplifying distribution networks. Before you can focus into these areas, you need to learn how to get the numbers talking your language. “The ultimate goal is to convert the mass of unstructured data into useful analytics that help to improve service, reduce costs, improve inventory management and increase profits,” says BASF senior manager for SC Capability Development, Alan Millken. Milliken will present his workshop entitled Transforming Big Data into Supply Chain Analytics at the SAPICS 2015* conference, taking place from 31 May - 2 June at Sun City. So what exactly does it take to transform the masses of available supply chain-related data to business intelligence including analytics? Step one is data mining: the process of extracting information from a data set and transforming it into a usable structure, supports analytics. “With today’s software, it is possible for this process to be fully automatic using algorithms supported by advanced statistics, math and software programmes,” says Milliken. “Or, if you prefer, the mining process can be interactive and driven by the end user.” According to Milliken, online analytical processing (OLAP) of multi-dimensional data cubes - like customer, location and sales – can be integrated into advanced planning software to enable reporting. This way it can also support the aggregation, drilling-down and slicing and dicing of the data. “Operationally, it is also possible for users to develop their own custom analytics,” he says. For example, deploying end user-defined filters or rules to find exceptions to a given rule. “The data-mining tool may be programmed to do cluster analysis, detect anomalies in the data, or apply association rules,” he says. All of the above may seem like Greek to some, but Milliken assures that with perseverance, the numbers start making sense. “My upcoming presentation at SAPICS 2015 is about sharing the journey – because that is what it is - to becoming an ‘analytics practitioner’,” he says. The presentation will start by focusing on the more narrow definition of the terms ‘analytics’ and ‘data mining’ in supply chain management. “We will employ practical supply chain examples of structuring data to support reporting, data mining and analysis, as well as how to use descriptive analytics, for example reports, KPIs, and dashboards, to report performance, determine what happened, why it happened and plan for change.” The presentation will also cover how to use predictive analytics to improve such processes as forecasting, customer relationship management and inventory control, as well as how to build basic decision models that use decision logic or business rules to optimize outputs. “Participants will leave prepared to improve the use of big data at their firm,” he says. In a related presentation on supply chain data, Inventory Optimisation Systems Manager for UTi, Hannari van Gend, will demonstrate how data visualisation software can be used to help drive improvements across an organisation’s supply chains. “We will use real life examples to show how improvements were realised, while sharing the process that was followed from software selection through to implementation,” says van Gend about her workshop entitled: Data Visualisation – Monitoring Your Supply Chain’s Pulse. “We will also cover the main challenges and benefits that have been experienced.” Want to find out more? Catch Milliken and Van Gend at SAPICS 2015. For more information on the 37th Annual SAPICS Conference & Exhibition, being held at Sun City from 31 May – 2 June 2015, please visit www.sapics.org.za. ENDS _______________________________________________________________________________________________________ MEDIA CONTACT: Cathlen Fourie, 012 644 2833, [email protected], www.atthatpoint.co.za For more information on SAPICS please visit: Website: www.sapics.org.za Twitter: @SAPICS01 LinkedIn: SAPICS group Facebook: OperationsManagement ABOUT SAPICS – your supply chain network SAPICS is a professional knowledge-based association that enables individuals and organisations to improve business performance. SAPICS builds operations management excellence in individuals and enterprises through superior education and training, internationally recognised certifications, comprehensive resources and a countrywide network of accomplished industry professionals. This network is ever expanding and now includes associates in other African countries. ABOUT APICS APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers. APICS is based in the USA and has a broad global footprint. www.apics.org About Alan Milliken CPIM, CIRM, CFPIM, CSCP, CPF Alan Milliken is a Senior Manager on the Supply Chain Capability Development Team at BASF, the world’s leading chemical company. Prior to accepting this global assignment, Alan was a manager assigned to the Business Process Education Team at BASF Corporation in North America. He previously served as a Business Process Consultant at BASF for 14 years. During that time he supported several business re-engineering projects, three major acquisitions and many small projects. He received the Chairman’s Gold award for his work on a major acquisition. Alan has been an APICS instructor since 1995. He teaches all CPIM courses and CSCP. In addition to teaching at BASF his external clients include INTEL, Tiffan Company, Lucent Technologies, Allied Signal, Gulfstream Airplanes, Fuji Film, Standard Furniture and others. About Hannari van Gend Hannari Van Gend is an Inventory Optimization Systems Manager at UTi and leads a team of System Specialists within the SDi division of UTi. She is a multifaceted manager with experience in logistics and inventory optimization across several industries and companies. She holds a Computer Science Diploma from CTI and is a qualified SCOR® practitioner. UTi SDi currently provides an Inventory Optimization service to clients in the Automotive, Pharmaceutical, Chemical, Manufacturing and Retail industries. SDi Africa have also completed projects with a number of high profile international companies across several industries and are the Inventory Optimization centre of excellence for UTi’s clients globally. Never too old to learn something new, ordinary school systems in the US are scoring As for efficiency and accountability as they apply supply chain concepts to their tired old systems. Schools that are implementing these concepts are easily scoring between 10% and 60% in textbook savings in the first year and from 10% to 25% in subsequent years. “Even their investment in inventory tracking infrastructure (software, hardware, and training) is quickly recovered in the first year by the cost-savings achieved due to a better understanding of learner material usage and the higher student and teacher return rate of these materials at the end of the school year,” says Joyce Lewis, APICS Master Instructor and President of the APICS Los Angeles Chapter. Lewis will share her insights on how applying supply chain principles can improve accountability and visibility of educational resources during her workshop entitled Applying Inventory Management Principles to Ordinary Schools - Can It Work? at the SAPICS 2015* conference, taking place from 31 May - 2 June at Sun City. “Across the globe, non-traditional supply chains like schools have historically been slow to adopt innovative supply chain concepts in order to manage student resources,” says Lewis. “But, the recent global trend in public reporting of education funding and transparency in spending has pressured many educational institutions to rethink how best to manage its technologies, textbooks, and teaching materials.” During her workshop, which will also be of interest to NGOs, Lewis will present a case study that details how a school system suffering from big budget cuts and quantum growth (200 students to 10,000 students in a ten year period) resolved its educational asset allocation issues and achieved significant cost savings through optimised asset management. Top tips for schools How can South African schools and NGOs achieve similar results? According to Lewis, the ABCs of supply chain apply:
Benefits “The benefits of applying these tips are enormous. Not only is less time spent by teachers and administration reacting to and recovering from textbook loss at the end of the year, but active tracking of resources throughout the year allows them to put processes in place to limit future losses of resources,” concludes Lewis. “And the good news is that funding normally spent on replacing textbooks can instead be used for other educational purposes.” Want to find out more? Catch Joyce Lewis at SAPICS 2015*. For more information on the 37th Annual SAPICS Conference & Exhibition, being held at Sun City from 31 May – 2 June 2015, please visit http://conference.sapics.org/ ENDS _______________________________________________________________________________________________________ MEDIA CONTACT: Cathlen Fourie, 012 644 2833, [email protected], www.atthatpoint.co.za For more information on SAPICS please visit: Website: www.sapics.org.za Twitter: @SAPICS01 LinkedIn: SAPICS group Facebook: OperationsManagement ABOUT SAPICS – your supply chain network SAPICS is a professional knowledge-based association that enables individuals and organisations to improve business performance. SAPICS builds operations management excellence in individuals and enterprises through superior education and training, internationally recognised certifications, comprehensive resources and a countrywide network of accomplished industry professionals. This network is ever expanding and now includes associates in other African countries. ABOUT APICS APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers. APICS is based in the USA and has a broad global footprint. www.apics.org About Joyce Lewis Joyce Lewis, MAEd, CPIM, CSCP, C.P.M. is an engaging APICS Master Instructor with 23 years of experience in various high-tech industries, and more than 16 years of experience in the art and science of education for learners aged 4 to 84. Joyce lives in Phoenix, Arizona but serves as President of APICS Los Angeles in California, USA. She holds APICS CPIM, CSCP and ISM Certified Purchasing Manager (C.P.M.) certifications and is an APICS Master instructor in CPIM, CSCP, and Instructor Training. She is a certified The Fresh Connection Instructor. Joyce currently privately consults with various Fortune 50-250 corporations in all aspects of operations and supply chain management. With a strong technology background that includes leading 4 SAP implementations in 4 countries, Joyce has applied her knowledge of supply chain to implement inventory systems and course managements systems for multiple educational institutions in the United States. www.linkedin.com/in/joycelewis411 Ever wondered why most forecasts and customer service miss the mark, some by metres but many by a mile? According to author and Demand Driven Material Resources Planning (DDMRP) guru Carol Ptak, it’s because the formal planning systems that most people use are fatally flawed. How so? In essence, it’s because they use history as a basis for planning the future. But, the good news is that by going to greater lengths to understand the new concept of DDMRP, one can begin to service customers with greater levels of accuracy than ever before with shorter lead times and with reduced levels of inventory even in an FMCG context! “Demand Driven MRP is a powerful way to create flow in the supply chain, one of the major issues that companies face in an increasingly competitive and more complex environment” says Steven Montgomery General Manager of Logistics of ABE Construction Chemicals. “It does this by remodeling your supply chain through strategic positioning of inventory and linking to a pull from customer demand, instead of the traditional push and promote methodology found in many companies today” he explains. Forecasting and DDMRP in an FMCG environment The insights of Montgomery and many other experts in forecasting and DDMRP will be available to you at the SAPICS 2015* conference, taking place from 31 May - 2 June at Sun City. Here’s a foretaste of what you’ll be able to learn over just a few days. Forecasting & FMCG During his talk entitled: Forecasting lessons from FMCG aisles, Barnton MD Thinus Hermannn will take participants on a virtual trip to a grocery store, pointing out the insights that can be gleaned there. “There’s lots to learn in every aisle, comparing the behaviour of different pack sizes of the same product, across a range of products,” he says. “And just when you think you’ve got it all figured out, I’ll challenge you to dig deeper into sales in the take away industry, which helps us refine forecasting month ends amongst others.” An excellent case study on the Shoprite transformation over the past 20 years will be presented by Industrial Logistic System’ co-founder, Gary Benatar. The presentation tracks the journey since Shoprite adopted central distribution in 1993 as a key strategy to growth and efficiency for the consumer. “Participants will learn exactly how the strategy was implemented, how it has evolved and matured to allow Shoprite to become the largest retailer in SA and in Africa,” he says. “If you want to learn how Shoprite succeeded in totally reengineering the FMCG market space with respect to supply chain, don’t miss this talk!” DDMRP and the Journey towards Supply Chain Maturity Creating ‘flow’ in supply chain is a function of its ability to create network wide visibility, and most importantly, a conscious effort to move towards a culture of planning and demand driven systems. In his paper on ABE Construction Chemicals’ journey to true customer excellence, entitled DDMRP and the Journey towards Supply Chain Maturity, Montgomery will look at DDMRP in the context of a journey. “The first thing participants will learn is how to put some fundamentals in place: Defining demand; getting visibility on over- and under-stock positions; seeing the implications of a bi-modal stock distribution. These initial steps show what a company might need to get in place before they approach a DDMRP implementation,” he says. “The talk will also describe the role that supporting systems and methodologies have played in the journey to customer service improvement and our continued efforts to drive our business to new heights which we believe can be achieved through a successful DDMRP implementation.” Supply chain simulation With a solid theoretical foundation in place, management consultant, MD at Life Science Associates and partner at Production-Scheduling.com, Kien Leong will run a simulation of a supply chain planning system using DDMRP. “Demand Driven MRP is designed to support material and inventory planning at a full scale of operation. This means addressing hundreds of products, produced and purchased items,” he says. “To deploy DDMRP in the real world, you will need the help of computers to manage all of that information. This workshop will give access to such a planning system.” During the simulation, participants will have a go at making important decisions on selecting product families and Buffer Profiles. “The planner needs to choose a method to determine Average Daily Usage (ADU), Planned Adjustment and Variability Factors,” he says. “These inputs will then determine how well the DDMRP system will perform.” Bringing it all together with three in-depth case studies will be Erik Bush, CEO of Demand Driven Technologies. “Today, nearly every home in the United States has a product in it that passes through the Unilever DDMRP implementation,” says Bush, referring to the kinds of insights participants will gain from attending his talk. Delegates will also learn from a range of case studies from some of the best known global organisations. Want to find out more? Catch these speakers and more at SAPICS 2015*. For more information on the 37th Annual SAPICS Conference & Exhibition, being held at Sun City from 31 May – 2 June 2015, please visit http://conference.sapics.org/ ENDS _______________________________________________________________________________________________________ MEDIA CONTACT: Cathlen Fourie, 012 644 2833, [email protected], www.atthatpoint.co.za For more information on SAPICS please visit: Website: www.sapics.org.za Twitter: @SAPICS01 LinkedIn: SAPICS group Facebook: OperationsManagement ABOUT SAPICS – your supply chain network SAPICS is a professional knowledge-based association that enables individuals and organisations to improve business performance. SAPICS builds operations management excellence in individuals and enterprises through superior education and training, internationally recognised certifications, comprehensive resources and a countrywide network of accomplished industry professionals. This network is ever expanding and now includes associates in other African countries. Doing business in the African pharmaceutical sector is tough, but network modelling can help take the guesswork out of significantly reducing cost and improving performance. The challenge In Africa, the pharmaceutical sector faces several challenges, says Riaan Burger, Solutions Architect at Barloworld Logistics. “While costs pressures and legislation changes are on the increase, companies must cater to pockets of demand while battling sparse infrastructure.” “We face a volatile environment coupled with regulated production and storage activities, strong competition and significant shelf life considerations – all of which demand a sound supply chain strategy,” says Kirk Nash, Aspen Pharmacare SA - Supply Chain Manager. The good news is the pair have succeeded in beating the challenges thanks to a smart network modelling approach, the highlights of which they will present in a workshop entitled: Reducing the cost to serve through strategic supply chain modelling: An African perspective at the SAPICS 2015* conference, taking place from 31 May - 2 June at Sun City. Why network modelling? Network modelling is one of the most effective ways to quantitatively and qualitatively define the impact of an investment decision and logistics strategy on an organisation. “It gives one a holistic view of costs within the supply chain to realise the total cost saving, bearing in mind that the sum of the individual parts may be greater than the whole,” says Nash. He says the network modelling project Aspen recently embarked upon allowed the company to have a holistic view of its total front end supply chain costs in order to best use its existing fixed network infrastructure, reduce total costs and improve customer service. Network modelling is essentially about the appropriate use and deployment of capacity to serve a market with a particular service offering at the lowest cost. “Legislation, company policies and investment decisions dictate how that capacity will be used and established over time to serve the market within the competitive advantage drivers of the organisation. Various levers are available to protect and enable that competitive advantage but it is evident that in an ever-changing market the continual review of these investments decisions are needed, specifically around logistics,” adds Burger. In particular, the dynamic of third party providers versus in-house logistics, even hybrid models, are to be evaluated to find the best service offering to market at the lowest cost. “But, employing a network modelling strategy doesn’t mean that you have to reinvent your entire network,” says Nash. “We have discovered that small, incremental changes within your existing network may have a significant benefit to customer service in terms of speed to market and in full. It also means a reduction in total costs and reduced business risk.” Some useful advice “The key challenges that need to be paid attention to in supply chain modelling is data, the definition of relevant and appropriate inputs into the model in addition to finding, building and operating supply chain network modelling software appropriately,” says Burger. Nash agrees: “When network modelling, it is critical to understand the data fully and to convert it to useful information. The old saying ‘Garbage in-Garbage Out’ applies.” He also recommends that when choosing a business partner and respective tool, it is important to ensure that it is scalable and is able to use the captured data to run unexpected scenarios that one might not have anticipated at the start of the project. “Lastly, I’d say: be brave, think boldly and try many permutations,” Nash concludes. “Then, challenge the answers presented and push back to take your model to the next level.” Want to find out more? Catch Nash and Burger at SAPICS 2015*. The presentation by Kirk Nash and Riaan Burger at SAPICS 2015 is entitled: Reducing the cost to serve through strategic supply chain modelling: An African perspective. For more information on the 37th Annual SAPICS Conference & Exhibition, being held at Sun City from 31 May – 2 June 2015, please visit http://conference.sapics.org/ EENDS _______________________________________________________________________________________________________ MEDIA CONTACT: Cathlen Fourie, 012 644 2833, [email protected], www.atthatpoint.co.za For more information on SAPICS please visit: Website: www.sapics.org.za Twitter: @SAPICS01 LinkedIn: SAPICS group Facebook: OperationsManagement ABOUT SAPICS – your supply chain network SAPICS is a professional knowledge-based association that enables individuals and organisations to improve business performance. SAPICS builds operations management excellence in individuals and enterprises through superior education and training, internationally recognised certifications, comprehensive resources and a countrywide network of accomplished industry professionals. This network is ever expanding and now includes associates in other African countries. ABOUT APICS APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers. APICS is based in the USA and has a broad global footprint. www.apics.org About Kirk Nash Kirk Nash is the Supply Chain Manager at Aspen Pharmacare with responsibility for the business front-end supply chain, demand planning forecasting, physical distribution and inventory management Prior to joining Aspen Pharmacare, Kirk worked in Logistics and demand planning at several companies, including Adcock Ingram, Tiger Brands (Snacks, Treats and Beverages) and Beacon Sweets. Notable is his 5 years as National Logistics Manager for Adcock Ingram navigating the upgrade of the physical distribution network. Kirk received an MBA from the University of Wales in 2006. For additional information about Aspen click on www.aspenpharma.com About Riaan Burger Having been an APICS Certified Supply Chain Professional since 2007 coupled with over 15 years’ worth of experience spanning all domains of planning, Riaan Burger has extensive experience in demand, supply and inventory planning. His experience comes in the form of more than 50 supply chain optimization engagements across multiple industries in various countries, in addition to published works and presenting at conferences. This Easter weekend, fluctuating demand for blood coupled with a shortage in supply could add chaos to the road carnage. That is if it weren’t for the South African National Blood Service’s (SANBS) ground-breaking system that enables the organisation to track and trace every single unit of blood that’s out there, together with its supply chain partner, TrenStar. “For us, delivering blood on time is literally a matter of life and death,” says Ravi Reddy Chief Operations Officer of the SANBS. “That’s why we couldn’t manage without the reliable, flexible, smart supply chain system we’ve fine-tuned over the past few years.” Learn more about this system when Reddy delivers a presentation entitled, “Smart Supply Chains: Blood on a Returnable Basis” at the SAPICS 2015* conference - taking place from 31 May to 2 June at Sun City - together with TrenStar Services’ General Manager, Eddie Fourie. “Blood on a Returnable Basis (BRB) Solution optimises the usage of this valuable limited resource whilst harnessing intuitive software to save lives,” says Fourie. “It makes the impossible possible: getting blood to a hospital within a specified time using track and trace. We’ve enabled SANBS to pool and manage blood to save lives on a mission-critical level.” Launched in 2006 at the Flora Clinic and the Helen Joseph Blood Bank, the project has now rolled out amongst the Life Health, Netcare and Mediclinic hospital groups in the hospitals which do not have a blood bank on site. How it works The system uses barcoding technology to provide visibility over blood stocks, ensure the quality of each unit of blood and improve services to hospitals and patients – a tall order when one’s handling fluctuating demand of between 2000-3000 units of blood per day. “What makes it even more of a challenge is that it’s not possible simply to have unlimited blood supplies waiting for patients at hospitals. Orders need to be placed via 84 blood banks that serve around 600 hospitals, which makes it a massive logistical challenge,” says Reddy. “With the system, it’s possible for us to track each unit of blood that is ordered from the moment it leaves with the courier until it is received by hospital staff who confirm it is received at the correct temperature,” says Fourie. “That is a real example of how time, efficiency and technology combine to bring blood to patients when they need it most. It is a true smart end-to-end supply chain that is endorsed by the Board of Healthcare Funders.” Returnable blood “The thought of someone dying because they could not access blood is what drives us,” says Reddy. “That is why we make sure that blood that is not used at one hospital is kept in perfect condition, ready to be rushed to another hospital to save a life.” The unique ‘blood-on-a-returnable-basis’ container, specially developed for SANBS, keeps blood cool while enabling continuous temperature monitoring. “That way, patients are not charged for blood that is not used. Also, it can be sent back to the blood bank, ready for redistribution, and all the while being tracked by TrenStar,” says Fourie. Around 7% of all dispatched blood is returned to blood banks – that is a lot of lives saved. Saving money, increasing efficiency The system’s incredible efficiency has enabled the SANBS to handle a rise in demand of around 4% per year without the cost of having to increase the number of units collected per day by the same amount. At present, the SANBS must collect around 3000 units per day. “We’ve also benefited from a system that enables automatic billing and payments,” says Reddy, “which keeps us focused on the business of saving lives rather than just business.” What others can learn from this system? “We’ve learnt that it’s possible to develop an incredibly flexible, agile system that works seamlessly with a call centre emergency solution without having to use off-the-shelf products,” says Reddy. “The applications for such a solution are endless, whether it’s tracking pharmaceuticals, chronic medications or other high-cost items.” “Also, it’s enormously gratifying to know that what we do literally saves lives,” concludes Fourie. Want to find out more? Catch Reddy and Fourie at SAPICS 2015*. Learn more about this system when SANBS and TrenStar deliver a joint presentation entitled, “Smart Supply Chains: Blood on a Returnable Basis” at the SAPICS 2015* conference - taking place from 31 May to 2 June at Sun City. SANBS will also be providing delegates to SAPICS2015 with the opportunity to donate blood during the conference ENDS _______________________________________________________________________________________________________ MEDIA CONTACT: Cathlen Fourie, 012 644 2833, [email protected], www.atthatpoint.co.za For more information on SAPICS please visit: Website: www.sapics.org.za Twitter: @SAPICS01 LinkedIn: SAPICS group Facebook: OperationsManagement ABOUT SAPICS – your supply chain network SAPICS is a professional knowledge-based association that enables individuals and organisations to improve business performance. SAPICS builds operations management excellence in individuals and enterprises through superior education and training, internationally recognised certifications, comprehensive resources and a countrywide network of accomplished industry professionals. This network is ever expanding and now includes associates in other African countries. ABOUT APICS APICS is the leading professional association for supply chain and operations management and the premier provider of research, education and certification programs that elevate end-to-end supply chain excellence, innovation and resilience. APICS Certified in Production and Inventory Management (CPIM) and APICS Certified Supply Chain Professional (CSCP) designations set the industry standard. With over 37,000 members and more than 250 international partners, APICS is transforming the way people do business, drive growth and reach global customers. APICS is based in the USA and has a broad global footprint. www.apics.org About Ravi Reddy Ravi Reddy is the Chief Operations Officer Services of the South African National Blood Service and has 30 years’ experience. He is a medical technologist and also has a Bachelor’s Degree in Biomedical Technology and an MBA from UKZN. His current responsibilities are to direct all aspects related to the collection, processing, testing and issue of approximately 823 000 units of blood in SANBS. He has been responsible for a number of initiatives to improve the quality, safety and availability of blood to patients. He is a member of the WHO expert committee on Blood Safety and is currently President Elect of the International Society for Blood Transfusion (ISBT). He says, “It is most satisfying that the work I do is helping to save hundreds of thousands of lives annually and I believe it is important to change and innovate on a continuous basis to do even better.” About Eddie Fourie Eddie Fourie holds a B. Eng degree in Industrial Engineering (1998) from the University of Pretoria and a MBA (2005) from the University of Pretoria. He started his career as an analyst with exposure to Logistics Management Systems while working for BAE Systems-IFS (Pty) Ltd. He gained experience as a business analyst and consultant while employed at Siemens Telecommunications (Pty) Ltd and Siemens Business Services (Pty) Ltd before joining TrenStar in 2004. His career at TrenStar progressed from business analyst and project manager to Command Centre Manager. Today, he holds the position of General Manger: Services at TrenStar overseeing the Call Centre, IT Support Desk and Command Centre departments. He says, “I’m passionate about delivering solutions to clients that add real business value and believe that IT is a key enabler on the journey to continuous process improvement in the fields of logistics management and supply chain management.” |
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